FAQs

You may wish to join the waiting list for such items. To do so, simply click on the button that says ‘Join Waiting List’. If and when a backorder opens for that specific item, you will be notified via e-mail.

If you have any questions regarding anything at all, please feel free to drop us an email at help@tamashiikokoro.com or through instant messenger service on our website, we’ll be happy to help.

From time to time, Tamashii Kokoro sends special promotional codes to our members and newsletter subscribers. These offers may include a “promo code”, which may be activated under the ‘Discount’ section of the checkout process. Enter the code, and then click the ‘Apply’ button. The discount or special offer will be applied to your order.

If your promo code fails to activate it, it could be because it has expired, or perhaps the items in your shopping bag are not eligible.

Do note that promo codes cannot be used in conjunction with any other offer or promotion, and only one discount can be used per order. Kindly bear in mind that the promo code has to be entered upon check-out to be valid.

Unfortunately, not every style will be restocked. However, you can use the ‘Wishlist’ button to receive an email notification if the item comes back. Or just subscribe to our email list and you will receive an email when new batches come back in stock.

As you progress up the tier by earning points (1 US$= 100 TKRewards Points) for your online purchases, you’ll start to enjoy many more exclusive benefits and privileges. Learn more here.

All TKRewards point is valid for 3 years upon the date of purchase.

You can redeem TKRewards points via the Redemption Page – Click

Existing customers can sign in here. Don’t have an account with us? Register now.

Once you’ve signed in, go to your Account and click Credits. You’ll find a ‘Redeem E-Gift Card’ section, which will require you to enter the unique code. Confirm redemption & Gift Voucher value will be deposited to your account. NOTE: A Gift Voucher code is 10 characters long and will usually contain both letters and numbers (e.g: TK255-AK1JX)

Gift vouchers can only be used in the purchased currency (e.g: A USD$50 gift card can only be used in the United States and a HK$100 gift card can only be used in Hong Kong) Gift vouchers are valid for 12 months from the date of purchase and limited to one-time usage only Gift vouchers cards are non-returnable, non-refundable and cannot be exchanged for cash Gift voucher purchases can be made by full payment only Only specific coupon codes can be applied on Gift voucher purchases. Gift Vouchers cannot be used to pay for Taxes & Logistic Cost For more questions, please reach us at help@tamashiikokoro.com

Yes, but this is only possible if your order has not been dispatched from our warehouse. You may wish to drop us an email at help@tamashiikokoro.com or through instant messenger service on our website, and we’ll try our best to assist you.

We aim to get your order shipped out as soon as possible. As a result, orders that have already been placed cannot be modified or cancelled.

If you have not received any prior notice from us, please email at help@tamashiikokoro.com with the following information: Your order number The name/ product code of the missing item A photograph of the picking list

Please accept our deepest apology for sending you a defective item. The return charges will be taken care of by us entirely and we will reship the right item for free. We seek your kind cooperation to email us at help@tamashiikokoro.com within 14 calendar days of receiving your order with the following information: Your order number The name/ product code of the defected item Photograph of the defect We will be in touch on the next steps to take and advise on the availability of replacement. However, due to frequent misunderstanding on some product details, please kindly take note that we will ask you a few questions before confirming the return. *Note: If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

We are sincerely sorry for the wrong item sent and we aim to send you the right item as soon as possible. The return charges will be taken care by us entirely and we will reship the right item for free. Please email us at help@tamashiikokoro.com within 14 calendar days of receiving your order with the following information: Your order number The name/ product code of item you have ordered The name/ product code of item you have received A photograph of the picking list We will be in touch on the next steps to take and advise on the availability of replacement. However, due to frequent misunderstanding on some product details, please kindly take note that we will ask you a few questions before confirming the reshipment. *If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

Free international shipping to these countries with minimum purchase of US$30: Australia, Brunei, Canada, China, Hong Kong, Japan, Macau, Myanmar, New Zealand, Philippines, South Korea, United States and Vietnam only. For other international shipping request and queries, please write to us at help@tamashiikokoro.com

Once your order is made, we’ll need 1 to 2 business days to pick and pack your order before handing it to our delivery partners. Note: the estimated shipping date is mentioned in the order confirmation email. In stock products are shipped within 48 hours and delivered in 4 days to 2 weeks, depending on the country and the shipping method. Customized products are usually shipped within 2 to 4 days and delivered within 1 to 3 weeks. For more information, please check the “Full Shipping & Delivery Information” page for more details.

We are very careful with our packaging and exportation procedures (everything is pulled automatically from our system, and integrally verified by our logistic team). Although we are not legally responsible for any damage that may have occurred during transportation, we consider it our duty to deliver you the product you ordered in perfect condition. Our support team is always available to help you with the carrier and/or to find an acceptable compromise if necessary – email us at help@tamashiikokoro.com

Do not contact us immediately; please follow the steps below in the event of lost parcel: The first thing to do is to contact the shipping carrier on your end. Including the time difference and the time to translate our request to an oversea carrier’s department, it is a lot faster if you get in touch with them directly in your country by providing them the tracking number of the delivery. If they cannot locate your package, please contact us with the details of the carrier’s answer. If not done automatically, we will send a localization request to the carrier, pushing the case to be handled asap - a top priority. Almost 90% of the time, the package is found and delivered before we get the result of the investigation. If your package is declared lost (takes about 7 to 21 days), we will reship the order when we have the confirmation from the carrier.

If you plan to order in stock items, we can have your order ready within 24 hours and ship them out within 12 hours to 24 hours (packages are picked up between 10am and 3 pm by our carriers). We are highly responsive, so please email us at help@tamashiikokoro.com with your request and we will make it a top priority.

Delivery time depends on the country, it will take between 3 to 5 working days if shipped with DHL, FedEx or UPS (Additional fees may apply depending on destination). Do reach us to should you require any special urgent delivery service prior to your purchase at help@tamashiikokoro.com

You won’t be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message at help@tamashiikokoro.com and we’ll do whatever we can to help! Just a heads up – shipping delays may occur for delivery address amendments. However, we promise we’ll always try our very best to minimize this. If it is too late and your order has already been delivered, we may not be able to retrieve it. So please do contact us the soonest if you need to make amendments, we do not want your order to land in the wrong hands!

After 2 delivery attempts, your parcel will be returned to us in Singapore. But we’d be more than happy to redeliver your order! Take note: Return fees and additional redelivery fees will apply. If you’ve changed your mind and would like to return your order for Store Credit, the return fees will be deducted from the Store Credit before it is issued to your account. If you’ve any trouble receiving your order, please reach out to us at help@tamashiikokoro.com and we’ll do our best to help get your order to you.

What is Remote Area Delivery?

A remote area is defined as a place that is not close to any larger city or any other point where local depots of courier companies are located. Courier companies consider these areas difficult to reach and therefore surcharges and additional costs may apply for a delivery in a remote area.

How does it affect my Tamashii Kokoro order?

Here at Tamashii Kokoro, we strive to provide premium products and only fast & reliable delivery service.

Our team work very hard to secure the best shipping rate to make delivery free whenever possible. However, there is a list of remote area delivery which requires an additional shipping fee of USD25 by our courier, DHL Express. To check if you are under the remote area list, please refer to the list here.

Please kindly note that delivery fee for remote area will be charged separately from your order. Our customer service will reach out to you.

Tamashii Kokoro mainly uses the following shipping companies UPS DHL FedEx Ninja Van Singapore Post SF Express

Tamashii Kokoro reserves the right to change the shipping method for any order containing a “Free Shipping” item without prior notice. Please do take note that due to technical limitations (size or weight of parcel), we might not be able to ship some items via the selected company. However, please be ensured that we will contact you directly for such situation. If you require using a certain shipping company, please feel free to consult our customer service.

After you receive order confirmation, a tracking details for each order will be provided to you via email. Tracking information and updates will be provided by the shipping company.

Please note that our couriers have to deliver the parcels to a residential/commercial address and be signed by the recipient. The shipping company’s driver may contact you prior delivery, but they will always call you after the second unsuccessful delivery attempt. Please kindly make sure the phone number you provide is easily reachable. You can call the designated shopping company when your package has reached your country to make an appointment with the driver or have your package left at an access point (for pickup). Contact information of shipping the company will be available via the tracking link we provide in the shipping confirmation email.

Please click herefor more information

Please note that all insurance coverage and related matters will be referred by to the shipping company engaged for your order delivery. However, please be ensured that our customer service will be here to assist you whenever needed.

If for any reason, or no reason at all, you’re not completely satisfied with your purchase, we’ll refund you! At Tamashii Kokoro, we care so much about your happiness that we’ve hired a TK-Social team to help you with anything you need. They’re your go-to went you need a recommendation, a refund or just a reason to smile. We’re here for you. Satisfaction. Happiness. Guaranteed. If you decide that your Tamashii Kokoro products aren’t right for you within 30 days, we're happy to help troubleshoot or initiate the return process. From there, you'll print a prepaid shipping label and arrange for a DHL pick-up. Provided the items fulfil the stated return conditions stated in the terms & conditions. We’ll process a full refund once we receive them back at our facility. Refunds will be credited back to your account within two weeks.

Please submit a return request on Return page or by contacting us at help@tamashiikokoro.com and our customer service will provide further detail. Your order number Name / product code of the intended for return Refunds will be processed within 5 working days of the goods being received and checked.

The following conditions also apply to Product returns: Products must be in clean and no-damage condition to be eligible for return (e.g., no stains, tears, wears or other soiling including odors). Customers are responsible for the return shipping fees and taxes involved. File for return must be submitted to help@tamashiikokoro.com within 30 days from date of delivery. If at least one of a particular product is returned from an initial order, that customer or shipping address will not be eligible for additional Trial Periods on subsequent orders of that particular Product (e.g. if you already returned a Yukimura’s Performance Plus Training Attire, you will not be eligible for the applicable Trial Period on future orders on Yukimura’s Performance Plus Training Attire). Please do note that personalized products (products that are already embroidered or engraved) are not eligible for return. In the event if returned product does not meet the return conditions stated above, a refund will strictly not be made by Tamashii Kokoro. Customer will have to ship the product back at own costs within 60 calendar days from date of delivery. Returned product that is rejected and does not meet the return conditions will be responsibly disposed after 60 calendar days if it is unclaimed by customer.

If for any reason, or no reason at all, you’re not completely satisfied with your purchase, we’ll refund you! At Tamashii Kokoro, we care so much about your happiness that we’ve hired a TK-Social team to help you with anything you need. They’re your go-to went you need a recommendation, a refund or just a reason to smile. We’re here for you. Satisfaction. Happiness. Guaranteed. If you decide that your Tamashii Kokoro products aren’t right for you within 30 days, we're happy to help troubleshoot or initiate the return process. From there, you'll print a prepaid shipping label and arrange for a DHL pick-up. Provided the items fulfil the stated return conditions stated in the terms & conditions. We’ll process a full refund within 14 calendar days once we receive them back at our facility. Refunds will be credited back to your account within two weeks. Refund Instructions: Please submit a return request by contacting us at help@tamashiikokoro.com and our customer service will provide further detail. Your order number Name / product code of the intended for return Refunds will be processed within 5 working days of the goods being received and checked.

Any Product that is marked as “Sale” may not be returned or exchanged, except in the event of a Defect.

For items deemed defective, they must be notified to us at help@tamashiikokoro.com within 7 calendar days upon date of delivery. All defective items are to reach us within 28 calendar days from dispatch date for international orders. Items must be unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or a refund will be issued. Replacement of item will only be made when we provide confirmation via email to deem defective. To report a defect, please: Email us at help@tamashiikokoro.com within 7 calendar days of receiving your order with the following information: I. Your order number II. The name/ product code of the defected item III. Photograph of the defect Our customer service team will share further detail with you. Return parcels are to reach us within 14 calendar days from dispatch date for local orders, or 28 calendar days for international orders. If we accept your return, we will make any refunds or exchange due to you as soon as possible and generally within 14 days from the day on which we receive the returned Product. Tamashii Kokoro will cover the shipping fees for products deemed defective.

Exchange Policy We provide exchange service if you have selected a wrong size for yourself! Please kindly take note that you will be responsible for the return shipping fees & taxes, as well as the shipping fees for the exchanged item. Please complete the form on Return Page or email us at help@tamashiikokoro.comwithin 7 calendar days of receiving your order with the following information: Your order number The name/ product code of the item you would like to get exchanged (please indicated the size) Our customer service team will be there to facilitate you Items must be unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit will be issued. Exchange of item will only be made when we provide confirmation via email to deem exchangeable. *Items non-exchangeable: Embroidered or engraved products Made-to-order products Items on clearance sale or special offer

We offer the following modes of payment – Visa, Mastercard, Amex, Paypal, Amazon Pay, Apple Pay, Google Pay and PayPal. International bank transfer should be requested in advance by email, and the minimum order amount for bank transfers is US$1,000

Click here to check your Order History, before proceeding to place another order. You will need to log into your account to access your order history page.

At the top right of each page, you will find a currency selector to change the currency displayed on the entire site. You can display the prices in USD (US$), EURO (EUR), U.S. (USD), CAN DOLLAR (CAD), POUND (GBP), etc. The display in a currency other than the UNITED STATES DOLLAR (US$) is only indicative and for your navigation comfort. Until confirmation of your cart, you will see the amount in your currency, but at the time of payment, the amount will automatically be converted into USD. PayPal will ask you if you want the exchange fees to be charged by PayPal, or by your bank (your country). We have no particular recommendation to give you about this; the rates are usually close. Check with your bank (the rate charged by PayPal is stated in the payment).

Here at Tamashii Kokoro, we aim to bring innovation, inspiration and strength to every Budo Practitioner. By offering a 'Buy Now, Pay Later' gateway, we hope to make premium high-quality performance wear available to you whenever possible- offering more affordable plans.

Requirement for Installment Plan:
• Available when you make a purchase of US$120 and above
• To be eligible, you must own a VISA or MasterCard credit card and have the entire amount of your purchase available on your card

How do I make payment via Installment Plan?
• Select Splitit as mode of payment at checkout and use your favourite card to turn your purchase into smaller, bite-sized payments.

Things I Need To Know:
• At the time of purchase, once we confirm your shipment, you will only be charged for the first payment. The remaining balance will be held on your credit card until the final payment is made. After each monthly payment, the amount held from your available balance will be reduced to the new remaining balance (the held amount might appear as "pending").
•Splitit will not charge you interest or fees.

For sales and all general enquiries, please contact us at sales@tamashiikokoro.com For customers support, please contact us at help@tamashiikokoro.com

Tamashii Kokoro specializes in the worldwide export of martial arts items. All prices reflected are tax-free; however, charges, depending on the rate applied in the country of reception, may be applied by customs upon import of the package. Do not worry as the process is transparent.

Not every package is taxed, and the procedure can vary depending on the country. You will find all information about this below. Our carrier will be notified of the amount that is due once they’ve received the parcel after custom clearance and they will inform you upon delivery. As customs charges vary widely from country to country, we are not able to share the exact figures. However, we have provided an estimation of taxes & duties for each product on the product page. For an exact cost, we suggest you contact your local customs office before placing your order.

In most cases, any customs or import duties are charged once the parcel reaches its destination country. Please note that the exact rate depends on the country and the product type, please contact the customs office in your country for more information. For reference, the import tax in Europe for sporting goods is 2.9% Calculation: Value of products x customs tax rate = applicable taxes Example (Europe): US$100 x 2.9% = US$29 Disclaimer: customs officers may change the category without consultation and Tamashii Kokoro does not have control. However, problems are often rare. Disclaimer: customs officers may change the category without consultation. Kokoro does not have control over this but problems are normally very rare. With customs duty and consumer taxes, the carrier will charge handling fees. Those fees are charged for the service of carrying out the customs clearance and perceiving the taxes on behalf of your local customs. The fees vary, depending on the carrier and the country of delivery. It is not possible to take care of the import procedure on your level; customs clearance can only be processed by the carrier.

As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.

If payment has not been received after 7 days, the carrier will automatically return the parcel to Tamashii Kokoro and we’ll issue a refund for your items once it arrives back at our warehouse. We are unable to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items. Take note: Return fees and additional redelivery fees will apply.

We at Tamashii Kokoro (“Tamashii Kokoro“, “we,” “us,” or “our”) know that our users (“you,” “your,” or “yourself”) care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the https://www.tamashiikokoro.com website and domain name, any other linked pages, features, content, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Website”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions of Use.

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website. We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services (as that term is defined in our Terms and conditions of Use). If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Services. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at help@tamashiikokoro.com

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalize and improve our services, allow our users to set up a user account and profile, contact users, fulfill your requests for certain products and services, analyze how users utilize the Website, or as otherwise set forth in this Privacy Policy. We may share certain types of Personal Information with third parties (as described in this Section and in Section III below). We collect the following types of information: INFORMATION YOU PROVIDE TO US: We receive and store any information you knowingly provide to us. We may also collect information you supply to us regarding your personal preferences and interests. If you access the Service through Facebook Connect/ Whatsapp Messager you understand that some content and/or information in your Facebook account and/or Whatsapp Account (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy. You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features. INFORMATION COLLECTED AUTOMATICALLY: Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your browser or device and tell us how and when pages in our Website are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from taking advantage of our Website’s best features. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our site. This Privacy Policy does not cover cookies delivered to you by any of our advertisers. When we collect usage information, we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience. E-MAIL AND OTHER COMMUNICATIONS We may contact you, by email or other means. If you do not want to receive email or other mail from us, please indicate your preference by changing your account accordingly or contact us at help@tamashiikokoro.com

Tamashii Kokoro will neither rent nor sell your Personal Information in personally identifiable form to anyone. We only share your Personal Information in personally identifiable form with third parties only as described below: AFFILIATED BUSINESSES AND THIRD PARTY WEBSITES WE DO NOT CONTROL: In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that we deem it related to such transaction or service. One such service may include the ability for you to automatically transmit information from your Tamashii Kokoro account to an account on a third party website or service, such as Facebook. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’s or websites’ policies. AGENTS: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the Personal Information we share with them beyond what we deem necessary to assist us in performing such tasks. BUSINESS TRANSFERS: We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Information) is typically one of the business assets that is transferred. Also, if we are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party. PROTECTION OF KOKORO AND OTHERS: We may release Personal Information when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of Tamashii Kokoro, our employees, our users, or others. We may exchange information with other companies and organizations (including governmental authorities) for fraud protection and credit risk reduction. WITH YOUR CONSENT: Except as set forth in this Privacy Policy, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us: name and password email address shipping and billing information user profile information and User Content, including images you have uploaded to the site. The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us at help@tamashiikokoro.com

You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and services may be limited. You may be able to add, update, or delete information. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information even if you update or delete it, but we will not use that information in a manner that would identify you personally. If you do not wish to receive email or other mail from us, please change your account settings accordingly. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.